At Ingenious Netsoft Private Limited, we are committed to providing high-quality services and ensuring client satisfaction. To maintain transparency and set clear expectations, we have established the following cancellation and refund policy:
Project Cancellation and Refunds
1.Project Planning and Milestones:
- Every project begins with an in-depth discovery phase, analysis, and a defined scope of work document. This ensures mutual understanding of the project requirements and minimizes the risk of disputes, reversals, or cancellations.
2.Refund for Completed Work:
- As our work is divided into milestones, a refund is not possible for the work already completed.
- In cases where a project is terminated on a mutual basis, the client retains control of all completed work, and any payments for future development will be voided. However, previous payments or deposits will not be refunded.
3.Mock-up and Development Phase:
- Once the client approves the mock-up designs and we move into the development phase, no refunds will be issued.
- There are no partial refunds for projects that are midway through a milestone phase.
4.Limited-Time Offers:
- No cancellations are entertained for services purchased during special promotional events. These offers are valid for a limited time and are non-refundable.
SEO and Digital Marketing Services
- Our SEO and digital marketing services are non-refundable.
- Clients may cancel their services by providing a written notice at least 30 days in advance.
Dormant or Abandoned Projects
- Projects that remain inactive or abandoned for more than 30 days will not be eligible for refunds. Deposits or payments made for such projects are non-refundable.
Refund Processing Time
- If a refund is applicable under any exceptional circumstances, the processing time will be 15 business days from the date of approval.
How to Initiate a Cancellation or Refund Request
- Clients may initiate a cancellation or refund request by contacting us at support@ingeniousnetsoft.com with the project details and reason for cancellation.
For any further inquiries regarding our refund policy, please reach out to us at support@ingeniousnetsoft.com.